Whatever you want your phone system to do...


We can probably do that.


SoundLine™ provides the best multi-office, and growing single office, hosted phone system solution for businesses throughout North America by innovating, creating, and personally supporting the most flexible, automated, and yet simplified cloud phone system.




All The Features You Want

For a Suprisingly Great Price

Configured For You By Our Team
We only install a limited number of customers each month, reserve your spot today!








Paris
Full HD Voice Support

Experience better-than-landline quality with full high-definition audio and the latest equipment

New York
Automated Button Programming

Our unique system keeps all of your programmable keys updated automatically with your favorite extensions

San Francisco
Your Dream System

We sell and support the top brands, at our cost, including: Yealink®, VTech®, Polycom® and Panasonic®

Industry Standard Features

Centralized Cloud Management

Manage your entire system anywhere from your browser

Transfer Options

Attended & Blind Transfers from your desk phone or mobile

voicemail

Voicemail Transcription

Save time by reading your Voicemail in text sent right to your inbox

Wideband Audio

Enjoy better-than-landline audio quality with the G.722 Codec

Custom Failover Rules

Be ready for internet outages with predefined forwarding settings

Queues, Menus, & Extensions

Streamline your caller’s experience without breaking the bank

Minute-to-Minute Call Control

Tell your phones exactly what to do at different times of the day or year

Inbound & Outbound Call Recordings

Record inbound or outbound calls from desired phones or departments

Geo-Redundant System Architecture

Benefit from the reliability of the cloud and never miss a call

Our Special Sauce

Beginning-to-End Call Records

See exactly what happened on each call, not just when and how long

Browser Dialing

Save time and Click-to-Call on any phone number from your browser

Call & Device Encryption

Maintain your privacy & identity with encrypted calling & protected devices

Dynamic Phone Settings & Button Templates

Control the programmable keys on each of your phones automatically

business

Simplified Group & Location Configs

Determine how phones are customized individually, by group or location

textsms

Powerful Browser-Based SMS

Easily control who can receive and send text messages for each number

Detailed Call Statistics

Learn how many calls are made to-and-from each number or extension

Creative Dial-Plan Control Rules

Enjoy virtually unlimited options for where numbers and extensions get routed

dashboard

Real-Time Activity Dashboard

See whos on the phone and other important information from your browser

Separate Admin & User Portals

Simplify your user's experience by defining what they can access

phone_forwarded

Simplified User DID Routing

Change your entire call-flow in seconds by selecting between predefined modes

Low Cost Virtual Fax

Fax from your fax machine, PC, or mobile for as low as $0.01 per page

Elements of Great Service

24/7 Emergency Support

If your system system is down, we are always there for you- even on holidays

Free Portal Programming

We encourage you to let us take care of all your system programming- why not?

All-Industry Customized Consulting

No matter what industry you are in, we can help optimize your system

Advanced Quality Troubleshooting

We utilize a plethora of tools to go the extra mile to resolve audio issues

Dedicated Account Management Team

Enjoy ultra-personalized service from someone you know at our Woodinville office

Speedy Equipment Orders

Most orders ship the same day, pre-configured and ready to go

Ruthless Porting Department

Never fear that your numbers will get lost in translation- we won’t let it happen

Unlimited As-Needed Training

Have a new hire? Forgot how you to use a special feature? Call us anytime

Hassle-Free Billing

We will always work with you to make sure your bill is fair and accurate

Plans & Prices

Questions? Call us or send us a message and we can get you a custom-tailored and hassle-free quote.

MBX Lite

(2 users for the price of one!)

1 MBX Call-Path

2 MBX Users

1 DID Included

Long Distance (US & Canada)

Every MBX Feature

Free Support and Service

MBX Pro

(never run out of lines!)

MBX Call-Paths

1 MBX User

1 DID Included

Long Distance (US & Canada)

Every MBX Feature

Free Support and Service

Add - Ons

(everything else is already included!)
$1
Extra DID (Phone Number)
$5
Unlimited SMS per DID
$3
VM Transcription per User
$5
Network Support per Location
$2
E911 per Location
$2 + 2¢
Toll-Free DID + Min (US48)
$5 + 6¢
Virtual Fax DID + per Min

(send up to 6 pages per minute)

About Us

Whether or not you need all new phones, want to add features and redundancy to your existing phone system, or are just interested saving a little bit of money, SoundLine™'s MBX Cloud Network with flexible contract-free pricing, superior feature quality, and personal customer service is guaranteed to satisfy your company or your money back.



Our Executive Team

team member




Michael has over 25 years of experience working with voice over IP communications and started one of Seattle’s original internet service providers. He enjoys creating new features as well as working with customers directly when his support team requires his expertise.

Michael Cramer
co-founder & cto
team member




Barrett has a long history of working with businesses to find the best solutions possible. Now he spends his time working with each member of the team at SoundLine™ to find ways to constantly improve our service.

Barrett Adams
co-founder & ceo
team member




Casey possesses a masters degree in accounting from the University of Washington and is also a CPA. When he is not making financial decisions or working with customers he enjoys sailing throughout the Pacific Northwest.

Casey Moore
co-founder & cfo

Our Key Management

team member




Adam is an expert, not only on our portal technologies, but of most networking equipment as well, including your router! He is always willing and happy to share his vast knowledge and troubleshooting skills with you.

Adam Foutch
Director of Technology
team member




Livia is the embodiment of reliability and organization. She is the backbone of our porting department giving it the ruthless reputation we all love. Don't hesitate to reach out; she is the friendliest operations manager around!

Livia Veras
Operations Manager
team member




Mike may be where the buck stops when it comes to customer service issues, but he can be quite savvy when it comes to solving technical issues as well! Mike's insight as our Director of Service makes him the goto contact for consulting you on your new system.

Mike Engstrom
Director of Service

Our Values

To Embrace and Drive Innovation

Embracing and driving innovation means, to us, to look not only to the industry standards when developing our portal and features, but for newer and more innovative solutions which create better experiences for our customers. We strive to set the bar for industry standards.

To Pursue Growth & Learning

As a company we have grown not only in size but also as individuals. We attribute this to our dedication to learning from every mistake, criticism, and success that we have encountered. We will never stop learning and improving and we wouldn't have it any other way.

To Build a Family Spirit

By creating a friendly and caring atmosphere in the office, rewarding loyalty, and promoting a strong work/life balance, we go to great lengths to ensure that as members of this organization, we are not only a team, but actually a family. This synergy is apparent when our customers call in.

color_lens

To Be Adventurous and Creative

When problems arise, being adventurous and creative often leads to the world's greatest solutions. Although our troubleshooting philosophy is built on proven standardized protocols, our creative culture is built on using our super-complicated portal to solve any difficult problems that can't be done by the book.

landscape

To Do More With Less

As an employee owned company, we will never have the capital and resources of our largest competitors. For us to move mountains, we have to focus purely on what matters the most: customer service. This has kept our customer retention at over 95% since 2008 without contracts!

To Be Passionate & Determined

Every day we wake up we are passionate about making our customers' businesses run more smoothly and effeciently. We are determined to solve any problems we may face throughout the day to provide a truly compromise-free service for every one of our customers.



SoundLine™ Communications, founded in 2008, is a business phone company and cloud phone system innovator based in Woodinville, WA. SoundLine™ provides the best multi-office phone solution for businesses throughout North America by innovating, creating, and personally supporting the most flexible, automated, and simplified cloud phone system. Due to the advanced nature of the technology and services offered, businesses with multiple locations throughout North America and Canada are particularly well suited for our service. We also focus on smaller companies who are looking for the best scalable foundation to expand their operations. SoundLine™'s goal is to be every customer's final-destination phone company. While there conniving ways to keep customers in perpetuity, SoundLine™ remains confident and offers only month-to-month services without any binding agreements. We are proud to maintain over 95% customer retention and satisfaction year after year. In 2016, SoundLine™ limited future growth to 3,000 customers with the goal of not expanding operations or the team any further. The driving force was to split future profits between the entire team versus needlessly growing and convoluting the company. Investing in the team has paid off exponentially. We have amazing customer service and have cultivated a family atmosphere within the company as well as with our customers. SoundLine™ is proud to offer a lifetime solution for each team member and every customer.
What Our Customers Say
Getting Started is Easy


Step One
Finalize your quote and order your desired equipment


33% Complete
dialer_sip
Determine how many phones you need and what style suits each staff member
ring_volume
Decide how many people need to be on the phone at the same time and select your plan
Make sure to order any extra equipment you may need to get your phones internet access
Frequently Asked Questions

Aside from creating our own custom portal which allows us to provide virtually unlimited customization, the greatest differentiator is that SoundLine™ is essentially a co-op. By capping our future sales to only 3,000 customers and splitting all future profits among our eight team members, you will always have the most attentive and personable customer service ever.
A traditional PBX not only requires a large capital investment and a physical server to exist in your office, but also does not have the redundancy provided by our cloud system. When your PBX is hosted in the cloud, it essentially can never go down. No matter what happens at your location, calls will still route to employee cell phones and/or a different location that still has internet. This means you’ll never miss a call!
SoundLine™’s porting department is known throughout the industry for our attention to detail and determination to get your number ported on time, every time. We even set up your phones to work prior to the port so, once the numbers transfer to our network, you won’t even know that it happened.
The wonderful thing about our training is that we only need to train you on how to use your phones, and never on how to program anything; we do all of that for you. After a thorough consultation, we will program and test your entire system before shipping. Once you receive your phones, simply call us and we will go over everything in as much detail as you require. After that we are available 24/7.
Since our inception in 2008, SoundLine™ has always believed in month-to-month service. If you’re not happy, we’re never going to force you to stay with us. This is because we are confident in our exceptional customer service and proud of our 95% customer retention rate.
SoundLine™ offers the most unique pricing in the industry. With each MBXLite, you can be on one phone call per every two phones. With MBXPro, you can have unlimited calls per phone, which is ideal for queues and high call volume applications.
Of course. SoundLine™ can provide support to any SIP-IP enabled device. If you are not sure if your device is SIP-IP enabled, then give us a call to explore your options. We reserve the right to charge up to $50 per device to remotely provision them. When you purchase phones directly from us, we sell them at cost. We also send you plug-and-play phones with a two year direct-replace warranty, guaranteeing the smoothest possible transition.
The reason SoundLine™ created our own portal is to support multiple locations better than any other provider. Our “class” system allows us to designate different 911 addresses and failover settings for every single extension, regardless of their physical location. On top of that, you can transfer with one-touch to anyone, and see the status of their line. This makes managing multiple locations a breeze. Plus, only paying one bill, for obvious reasons, is pretty cool!
SoundLine™'s system architecture was designed in house from the ground up with a focus on security and redundancy with no single point of failure. Our servers run the latest CoreOS Container Linux and our services were designed with a microservices architecture and continuous integration for fast iterations. This produces the world’s most feature rich phone system. Our network architecture has no overlay networks to add latency and complication, which are very common with cloud platforms and container networks. We take security very seriously, which is why we offer TLS and SRTP to any customers who want it at no additional charge.
SoundLine™ offers a 30 day money back guarantee. We have thrived this long without contracts due to overwhelmingly positive customer experiences. When you’re happy, we’re happy, and the last thing we want is for a customer to leave us on bad terms! Thus, we are always happy to provide references and encourage you to research our reputation online.
Contact Us Today!


SoundLine Fleet Vehicle

toll-free:

(855) HD-PHONE

local:

(425) 250-5555

fax:

(425) 250-5554

email:

sales@SoundLine.io



19011 Woodinville-Snohomish Rd NE, Suite 200, Woodinville, WA 98072


Map Data
Map data ©2019 Google
Map DataMap data ©2019 Google
Map data ©2019 Google
Map
Satellite




Our Blog
Service Areas
Review us on Google & The BBB!



Google Plus



SoundLine™ Communications LLC BBB Business Review